Privacy Policy

Last Updated: October 2025

Cyber and Sons built the TCM Clinic Aid app as a commercial app. This SERVICE is provided by Cyber and Sons and is intended for use as is.

This page is used to inform users regarding our policies with the collection, use, and disclosure of personal information if anyone decides to use our Service. If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The personal information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which are available within the TCM Clinic Aid app unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience while using our Service, we may request that you provide us with certain personally identifiable information, including but not limited to:

Local Storage: When you contact us for support, email addresses and support-related information are saved locally on your device and are not automatically collected or stored on our servers.

Cloud Synchronization: If you choose to enable cloud synchronization through our backup features, certain data (such as favorites, notes, and preferences) may be synced with our cloud services to enable backup and cross-device access.

The app uses third-party services that may collect information used to identify you. These services operate independently and have their own privacy policies.

Third-Party Service Providers

The TCM Clinic Aid app uses the following third-party services, each with their own data collection and privacy practices:

Each service has its own privacy policy, and we recommend reviewing them to understand how your data may be processed by these third parties.

Log Data

When you use our Service, if an error occurs in the app, we collect data and information (through third-party products) on your device called Log Data. This Log Data may include:

This log data is used to diagnose problems, improve the app, and fix bugs. Log data collected through Firebase Crashlytics is typically retained for 90 days.

Cookies and Tracking Technologies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from websites and stored on your device's internal memory.

Our Service does not explicitly use cookies. However, the app may use third-party code and libraries that use cookies or similar tracking technologies to collect information and improve their services. You have the option to either accept or refuse these cookies through your device settings. If you choose to refuse cookies, you may not be able to use some portions of this Service.

Data Retention

We retain different types of data for different periods:

Your Data Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

To exercise any of these rights, please contact us at support@cyberandsons.com with your request. We will respond within 30 days.

Service Providers

We may employ third-party companies and individuals for the following reasons:

These third parties have access to your personal information only to the extent necessary to perform these tasks on our behalf. They are contractually obligated not to disclose or use the information for any other purpose.

In-App Purchases and Payments

TCM Clinic Aid offers optional in-app purchases including subscription content and premium features. Payment processing is handled by:

We do not directly access or store your payment information. All payment data is processed securely by Google Play Services and Qonversion according to their respective privacy policies. Your subscription status and purchase history may be stored on our servers for access control and license verification purposes.

Cloud Backup and Synchronization

TCM Clinic Aid offers optional cloud backup and synchronization features:

These features are optional and can be enabled or disabled at any time through the app settings. You maintain full control over what data is backed up and can delete backup data at any time.

Account Deletion

You may request deletion of your account and associated personal data at any time. To delete your account and all associated data:

Upon receiving your request, we will delete your account and associated personal data from our servers within 30 days, except where we are required to retain certain information for legal or regulatory purposes. Data stored locally on your device is removed when you uninstall the app.

Security

We value your trust in providing us your personal information, and we are striving to use commercially acceptable means of protecting it. However, please remember that no method of transmission over the internet or method of electronic storage is 100% secure and reliable. We cannot guarantee absolute security, but we implement industry-standard security practices to protect your data.

Security measures include:

Links to Other Sites

This Service may contain links to other sites and services operated by third parties. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites before using them. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

These Services do not address anyone under the age of 13, and we do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this information from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us immediately so we can take the necessary action.

Users aged 13-18 should note that some features (such as cloud backup or account creation) may require parental consent. Please review this policy with your parents or guardians.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any material changes by posting the new Privacy Policy on this page with an updated "Last Updated" date. These changes are effective immediately after they are posted on this page. Continued use of the Service after any such changes constitutes your acceptance of the new Privacy Policy.

Data Processing and International Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence, including the United States. These countries may have data protection laws that differ from your home country. By using the Service, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules.

GDPR and Privacy Rights (EU Users)

If you are located in the European Union, United Kingdom, Switzerland, or other jurisdictions with similar data protection laws, you have additional rights including:

To exercise these rights, please contact us at support@cyberandsons.com. We will comply with all applicable data protection regulations.

Contact Us

If you have any questions, concerns, or suggestions about our Privacy Policy or our privacy practices, please contact us:

We will respond to your inquiry within 30 days. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

This privacy policy was last updated in October 2025 and is applicable to TCM Clinic Aid version 2.4.0 and later.